Boston Offline Media blog
news on the company, general business, and the goings-on of Boston

10 Website Mistakes to Avoid for the Small Business Owner

June 4th, 2007 by CT in Business, Internet, Marketing, Web marketing

Recently I put together a 10 Website Mistakes to Avoid for the Small Business Owner for the company’s May business mixer.   Here’s a copy:

1.      Not having a website!

In this era of technology, not having a website may make your business (and you) seem amateurish.  Some people believe if you are not on the web, then you are not serious about your business.

 

2.      Letting the kid down the street design your site

If you are going to invest in a website, get it professionally done.  A poorly designed website reflects poorly on your business.

 

3.      Not making your website user friendly

Is your website easy to navigate?  Can visitors find what they are looking for quickly?  Do you have any broken links? A frustrated visitor is a potential customer who will turn elsewhere to satisfy their needs. 

 

4.      Not making it search engine friendly

Millions of people (including you) search for products and services on popular search engines such as Google and Yahoo.  If your competitor ranks #2 for “babysitting services Boston” and you rank #200, your competitor will get more traffic…and more clients.

 

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Yahoo Search Marketing Attempt Flies High, Crashes and Burns

December 19th, 2006 by CT in Business, Internet, Web marketing

My web host (thee of the recent 5 hr outtage) offers a $50 Overture (Yahoo’s Search Marketing system a la Google Adwords) credit to every hosting account. After ignoring it for a year and some change, I took them up on the offer and clicked their promotion link to see if the folks at Sunnyvale could serve me up some more hits.

Here’s a step by step recap:

I saw the $50 credit noted on the Yahoo page that opened up from the link so I’m good to go. First I chose to set it up on my own, Self Serve. The other option is Assisted Setup, which partially reads as follows: “Our specialists will build a campaign that’s customized to your budget and goals. They will select relevant keywords, write effective ads and determine bid amounts within your budget. You’ll receive a proposed campaign in 2 to 5 business days, and a specialist will contact you to discuss it.” This costs $149. Or as they prefer to show it: $199 $149 (The $50 markdown does not take the credit into account. The credit would be applied to the setup fee, making the final price $99)

As always be careful of fineprint:
“There is a minimum bid requirement of $0.10 per click through.” Hmm, not as Google Adwords friendly but that’s still a ceiling of 500 free clicks.

On to Step 1. Target Customers by Geographic Location
I chose Specific Regions and Target by DMA(r) or City and Surrounding Area. I had no idea what DMA was so after several Google searches which mostly turned up Direct Memory Access I found out that it was Nielson’s defintion of a television market: a Designated Market Area. I then saw that DMA was clearly defined at the bottom of the SAME signup page I was on. Moral of the story: Read the whole page so you don’t feel like a fool minutes later.

I then chose Massachusetts for State/Province/Territory and “Boston (Massachusetts,New Hampshire,Vermont)” for City. The wording can be misleading because you are not selecting a city but a much wider area.

Boston DMA

I went back and forth betwen using this or the Zip Code option. I decided to use the former option since the website does get hits from a lot of areas in MA but out of Boston. If I eventually see a lot of “1:00″ Yahoo clicks from outside I will switch to Zip Code option for a smaller coverage area. “1:00″ clicks are when someone visits your site and leaves right away. It’s like a drive-by, the visitor gets out of there as fast as they can.

Step 2. Choose Keywords Related to Your Business
I didn’t find much success in the Find Keyword feature so I entered the most searched for keywords we have in Google Adwords.

Step 3. Tell Us How Much You’d Like To Spend
I’d like to spend zero but as that’s not possible, I chose the the minimum 10 cents per click and $1 a day spending limit. Again, fine print: “**Please note that you may be charged up to 10% above your account daily spending limit. However, charges that exceed your account daily spending limit by more than 10% may be eligible for a refund.”

Step 4. Create Your Ad
Pretty similar to Google except for a few differences.
A. Your Title can be 40 characters instead of 25 (stingy Google!)
B. You have 70 characters for Description. Yes that’s the same as Google except the G-men force you to break your description into two lines of 35.
C. They don’t allow you to have a seperate Display URL and Destination URL.

Step 5. Review and Activate Your Ad
First was setting up your username, password, email, etc. Then clicking the Activate Now button.

After thoroughly reading and re-reading their Terms of Service (do you really believe that?) I put in my business’ contact information and proceeded onto the billing section where I ran into a slight problem. The $50 credit did not show up!

No Credit

I tried calling their number to no avail. I didn’t want to sign up and then have to call them later to work out the $50 credit so I decided to put the kibosh on it and try later. To be continued…

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“Edgy” Advertising

December 16th, 2006 by CT in Internet, Web marketing

Check out this interactive ad for Norelco’s Body Groom shaver.  Will I go out tomorrow and by one? No but it sure is memorable and funny to someone like me, who probably falls into the demographic the ad is designed to appeal to .  It surely is benefitting from viral marketing given I saw the link on a website that posted it months ago and now you’re seeing it here.

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Adventures in Photoshop

December 5th, 2006 by CT in E and E Club, Email marketing, Web marketing

One of the advertising changes that will be made to the E & E Club mixers in 2007 is the use of more eye-catching graphics.  I believe this will make the biggest difference on web outreach as opposed to email outreach since most people on the newsletter already have either been to one of the mixers before or already know about it.
However I do expect it to have a sizeable web impact as the graphics will be used on the homepage and via MySpace since most people will just skip over text, no matter how fancy the font is.
Here’s my first real attempt at designing a “professional” flyer.

Pre-Valentine's Flier

Not bad for a couple hours fooling around with Photoshop.  I may have a second career as a graphic designer.

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6 Ways To Get Banned By Google

December 3rd, 2006 by CT in Internet, Web marketing

This is how NOT to improve improve your search ranking and drive traffic to your website.

Link via Aggressive Internet Marketing.

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Offline ways that drive traffic to this website

December 3rd, 2006 by CT in Business, E and E Club, Internet, Marketing, Networking, Web marketing

Put the URL on all marketing collateral

  • Business cards
  • Letterhead
  • Envelopes
  • Invoices
  • Promotion Items (I like using calendars as they are actually useful unlike many promo items which get tossed in the trash and they will be looked at every week if not every day.)
  • Flyers

I make sure anything “public” has the URL on it.

Tell everyone you know and remind them regularly 

Sending the link to my friends and colleagues and asking them to forward it is not enough.  Nothing beats face to face interaction where I can explain to people what the website is about and why they should visit it.  And this why I am so big on attending networking events, especially if the other attendees fit this website’s demographic.  I get the opportunity to talk about the site to a good number of people in a short amount of time for little to no money.

One of my worst fears is for this site to become a “faceless” site where it’s nice to look at but there’s no personal connection.  It’s JUS (just another site).  That’s why I try to attend one or two networking events a month, not including the E & E Club mixers.  My belief is that the more people get to know me, the better the chances they will become repeat visitors and will help in the all-important word of mouth advertising.  And that is priceless.

Driving traffic to your website

November 30th, 2006 by CT in Business, Internet, Web marketing

Since there are so many articles on driving traffic to your website floating around, I’ve linked up a few rather than recreating the wheel. The focus is using online tools. Next time, I’ll talk about offline tools I use.
Help - I Need Traffic To My Website

Three simple actions that doubled my website traffic in 30 days

How Do I Get Traffic To My Website?

How Do I Get More Traffic to My Site?

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How many visits is your website getting a day?

November 28th, 2006 by CT in Internet, Web marketing

The answer is ______ . Amazingly there are many small businesses (and larger ones) who do not have a clue about the most basic of web statistics. Hundreds, maybe thousands of dollars poured into developing the website, more money poured into maintaining the website yet no time spent on figuring out what are the site’s numbers.

Here is a short list of things to know:

Visits

How many visits a day your site gets. This number can vary depending upon what traffic software you use but any one is better than none. For BostonOffline.com, Sitemeter(free) is used along with Webalizer which is built into the hosting program.

Referrals

Where is your traffic coming from? Direct requests (someone types in www.yoursite.com into the address bar)? Google or Yahoo searches? Links from other sites (especially important if measuring the effectiveness of link exchanges or how popular your site is becoming)?

Stickiness

How long are people staying on your website? Sitemeter does a good job of logging every visitors total time spent on the site (non-identifiably of course). Read more on how to improve stickiness from About.com’s web design guide.
Knowledge of these three simple aspects of your website will help in knowing where you stand on the web. In the next post I’ll talk about different ways I drive traffic to this site.


Cabral Thomas Founder
Boston Offline Media,
an ethnic advertising and promotions company.